Refund Policy

1. Overview

This Refund Policy applies to services purchased from Mark Registration Office through https://markregistrationoffice.com. Our services include additional trademark classification/amendment support and trademark refiling preparation support.

2. Service fees vs. USPTO fees

Our disclosed service/preparation fees are separate from USPTO government filing fees. USPTO fees are paid for trademark filings with the United States Patent and Trademark Office. Once USPTO fees are submitted to the USPTO, they are generally non-refundable under USPTO rules.

3. Refund eligibility before work begins

If you cancel before we begin preparation work on your order, you may be eligible for a refund of our service fee, minus any third-party costs already incurred on your behalf. Contact us at [email protected] to request cancellation.

4. After preparation or filing has begun

Once document preparation, review, or filing-support work has started, service fees may be non-refundable depending on the work performed. If materials have been prepared, filed, or submitted on your authorization, refunds may be limited or unavailable.

5. How to request a refund or cancellation

Email [email protected] or call (571) 279-0767 with your name, order reference (if available), trademark serial/application number, and reason for the request. We will respond within 1–2 business days.

6. Chargebacks

Please contact us before initiating a chargeback so we can resolve your concern. Unauthorized chargebacks for completed services may be disputed with supporting documentation.